1. Who we are
This website is operated for Punta Prima Suite (the Property), located at Av. de las Olas, 27, 03189 Torrevieja, Alicante, Spain.
This Privacy Policy explains how we collect, use, and protect personal information when you use our website or submit an enquiry.
2. What information we collect
When you submit an enquiry or contact us, we may collect:
- Name
- Email address
- Phone or WhatsApp number
- Requested dates (check-in and check-out)
- Number of guests and purpose of stay
- Any additional message you submit
- Basic technical data such as IP address, browser type, and pages visited (via cookies/analytics if enabled)
3. How we use your information
We use your information to:
- Respond to enquiries and confirm availability
- Prepare and send quotes
- Arrange reservations and bookings
- Send booking documents and stay information
- Provide guest support during a stay
- Maintain internal records for administration and security
We do not use your personal information for unrelated marketing unless you explicitly opt in.
4. Legal basis for processing
Where required under applicable data protection laws, we process data based on:
- Legitimate interests to respond to enquiries and manage bookings
- Contractual necessity when preparing or executing a booking agreement
- Consent where you have clearly opted in (for example, marketing communications)
5. WhatsApp and third-party communications
If you choose to communicate via WhatsApp, your messages will be processed by WhatsApp and its service providers under their own terms and privacy practices. We recommend reviewing WhatsApp’s privacy policy if you have concerns.
6. Sharing your information
We do not sell personal data. We may share limited information only when necessary for:
- Booking administration and guest support
- Compliance with legal obligations
- Service providers who support website operations (for example, hosting or email delivery)
Where possible, we aim to minimise data sharing and only share what is required.
7. Data retention
We keep enquiry and booking information only as long as necessary for:
- responding to your request
- administering bookings
- meeting legal and accounting obligations
- handling disputes or security issues if needed
8. Your rights
Depending on your location and applicable law, you may have rights to:
- request access to your personal data
- request correction of inaccurate data
- request deletion in certain circumstances
- object to certain processing
- withdraw consent where processing is based on consent
To make a request, contact us via the website contact method provided.
9. Cookies
This website may use cookies for essential functionality and, if enabled, for analytics and performance. You can control cookies through your browser settings. If you use a cookie banner plugin, it should reflect your actual cookie usage.
10. Security
We take reasonable measures to protect your personal information. No website can guarantee complete security, so please avoid sending sensitive information via website forms.
11. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.